When asked if his company looks for a specific type of agent when hiring, John Lusink Vice President of Operations for Chestnut Park in Port Credit, Mississauga says, “Certainly we do look for agents who understand what it means to provide excellence in service to our valued clients. We select the best agents, and then offer exceptional training support to help them achieve success.”
Lusink reveals that the interview process at Chestnut Park includes a discussion of past experiences in business, education, and a conversation about personal brand visions. Chestnut Park’s reputation for being the best brokerage in the luxury real estate marketplace is secured by only hiring those agents who feel the same way about service quality. Lusink says, “We are also looking for a proven track record.”
Although they are looking for the established best, Chestnut Park is also dedicated to improving and continually enhancing the skill set of its agents.
“In-house training and development at Chestnut Park includes regular internal and external training and development sessions,” Lusink says, “such as REIC, NAR, CRB, Buffini, and Richard Robbins programs.”
The mix of coaching, mentoring and candid appraisals help all agents achieve what they want to and their brokers agree: “The one-on-one coaching was critical to my success,” says broker Ragan Zilic Lovegrove.
And for clients and agents alike, success in the luxury market can be very rewarding and the premiums are increasing with recent market indicators predicting that sales of homes worth over $1 million will rise in Toronto and neighbouring Port Credit will benefit from that rise as well.
Client expectations are always high for Realtors operating in the luxury marketplace, but so too are the expectations of the real estate brokerages who are looking to hire qualified and experienced agents.
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