National Bank creating 200 jobs with new call centre

by Steve Randall18 Dec 2019

National Bank of Canada is investing $4.7 million in a new call centre in Sherbrooke.

The centre is expected to open in the summer of 2020 and will create around 200 jobs, including customer service representatives, team leaders, and a centre manager.

The bank is inviting applications from people of all backgrounds and ages including retirees and newcomers to Canada in a bid to create a truly diverse and intergenerational workforce.

"We've made it our duty to listen to our employees and offer them a dynamic work environment where they can achieve their full potential. We believe that this is the best way to build engaged and competent teams that will deliver a distinctive client experience. Workers from all walks of life who are passionate about serving people are invited to apply. Together, we'll build a strong team in Sherbrooke that will have a positive impact on the lives of our clients," stated Laurent Blanchard, Senior Vice-President, Sales and Service, Remote Channels at National Bank.

The selection of Sherbrooke represents National Bank’s confidence in the Eastern Townships region where 225 of its employees are already based.

“Recognized for its quality of life, Sherbrooke is also a city of choice for recruiting engaged, talented teams who want to offer our clients an authentic and distinctive experience that puts people first. Adding this call centre will provide an even more varied career path for the Bank's employees in the Eastern Townships," stated Martine Boulay, Regional Vice-President – Eastern Townships at National Bank.

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