Why brokerages should incentivize middle managers

by Steve Randall26 Sep 2018

Owners of mortgage and real estate firms should focus on their middle managers to increase higher engagement in the business.

That’s according to a new report from the Conference Board of Canada which says that while firms focus on driving engagement across all employees, middle managers should be considered as a separate group.

Its research found that only a third of middle managers are highly engaged but when they are, it leads to improved engagement among their teams.

Those working for an engaged manager are 59% more likely to also be engaged versus those who are supervised by a disengaged boss.

“An organization cannot have engaged employees if managers are not actively engaged themselves. The more engaged managers are, the more time and effort they will likely spend on engaging their teams,” said Colin Hall, Associate Director, Organizational Performance, The Conference Board of Canada. “Middle managers’ engagement is often overlooked and organizations may be missing out on an opportunity to optimize their engagement strategies.”

The report says that employees’ confidence in the firm’s leadership has the greatest influence on engagement.

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