Team Leader: Jennifer Queen
When it comes to addressing a client’s needs, Jennifer Queen leaves absolutely nothing to chance. “We’ve dissected the home selling and home buying process to ensure we can insert as many ‘touch points’ as possible throughout the process,” Queen says. From sending flowers to clients when a property is first listed to weekly report cards documenting a listing’s performance, Queen knows how to wow.
Some team leaders don’t feel they need a system in place for what seems like a simple task, but Queen feels that any task that will be repeated more than three times should have a system. “And that system should be clearly documented and explained to all team members,” she says.